Archive for September, 2010

PostHeaderIcon Retail Business Management Software Can Expect Several Benefits

The retail industry is developing at a breath-taking pace the world over. Store and retail business are getting bigger and better each and every day. Even the third-world countries are steadily waking up to the advantages of organized retail and are witnessing the mushrooming of mega malls and hyper mall each passing day.

In response to this tough competition, small and medium size retailers can’t afford to be complacent. No longer can mom & pop stores take their customers for granted. Retailers are now realizing that they require to spruce up their services and infrastructure to provide to the new generation of consumers.

Conventional point of sales machines are bring given the boot by retailers who have now realized the advantages of professional retail business management software. This has been further complemented by ever falling hardware prices. Various software companies are now creating retail business management software as per regional needs. Retailers opting for retail business management software can expect several advantages, like:
Dynamic Inventory Control
Even though simple point-of-sale machines have features for inventory control, retail software does it far better using the power of specialized software to allow retailers to professionally maintain their inventory.

Smarter Decision Making
Being better informed allows retailers to widely improve their decision making. Dedicated software’s functionality assists retailers keep a better tab on all aspects of the retail business.

Improved Business Management
Deployment of retail business management software is important to enhance the quality of business management and also helps raise customer service levels.

Professional retail business management software allows retailers to make available the right product at the right price at all times. Research indicates that adoption of this technology helps retailers entice new customers and improve their business profitability. For all big and small retailers, this in one most important investment which promises excellent returns in the long run.

ETP Group offers retail business management software that provides dynamic inventory control and excellent business management. If you are looking for retail business management software, contact ETP Group today!

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PostHeaderIcon Why Your Business Needs Small Business Management Software

Managers and owners of small businesses are always on the lookout for methods to help to improve their business. One way to do this that is very popular with small business owners is to implement a small business management software solution. These are web based applications which enable anyone within the business to sign in and work remotely from anywhere in the world. However this is just one of the reasons why a small business management software solution is perfect for a small business. So why does your business need a small business management software application?

•    This will save you and your employees a great deal of time each working day. With only one application in use there is no need to be constantly switching between applications to complete on task.

•    Integrated calendars will help business owners and managers to see what staffs are doing with ease.

•    Project planning is made simple with small business management software – just create a project and assign it to a member of staff. Then track its progress by simply clicking into that project, no more chasing employees up to see where they are with a project.

•    Quoting and invoicing is made much more straightforward by creating both through one application. This means that sales leads can be followed up with ease by simply checking which quotes have been created and not followed up. When a quote is then accepted it can simply be changed into an invoice which means even more time is saved.

•    Document storage, which can sometimes be an issue for small businesses, can be streamlined with small business management software. Now as soon as a document has been created it can be saved directly onto the application, it can then be accessed by any employee with the correct level of access. So no more waiting for documents to be emailed from employee to employee, by saving them all on one application they can be retrieved quickly and easily. In addition to this small business management software can help a business wave goodbye to missing documents, something that everyone will welcome.

•    Small businesses with up to 50 employees can use small business management software, which means that you don’t have to be a tiny company to benefit from it.

•    Any business that has off site employees that need to fill in timesheets can use small business management software to track employees working hours. Off site employees can log into the application, fill in their timesheet and managers or owners can use this information to work out wages. When this is compared with the time it can take to chase up time sheets from various employees it is clear to see why this type of software is so useful.

As you can see there are numerous reasons why small businesses need small business management software. It can cut down the time spent on tasks drastically; this is easy to access and has business wide functionality. It is the practical and simplistic way.

PostHeaderIcon How to Recognise Good Small Business Management Software

Finding out which small business management software solution is right for your business can be a long road. The majority of companies that offer this will tell you that their product is the best on the market in order for you to sign up to their service. Whilst it can be very useful to take a look at marketing material for small business management software owners of businesses should know what features to look out for. Here are a few questions which will help owners and managers of small businesses to ascertain if a small business management software solution they are interested in is right for them:

• How many employees can be added to the application? If you are looking at software that will only allow for 10 or 20 employees there is little room for expansion. Instead look towards software that can handle up to 50 employees.
• Is the application web based? Small business management software that is web based has so many advantages over other types of software. It means that owners, managers and even employees can log on from anywhere with an internet connection and check information relating to the business or even carry out their role from another location.
• Do the features on the small business management software solution do everything your business needs them to? For example if you need a quoting and invoicing tool it has to have these as standard, similarly a business needs software with integrated calendars, document storage, project planning tools and reporting features to name but a few. Without these features a small business might need to pay for other applications, which is a waste of funds.
• Is the small business management software solution easy to use? If a new software package is difficult to use and navigate around it can spell big problems for a business. Not only will it take a disproportionate amount of time to train employees on how to use it, it may also be too clumsy to use effectively. It is surprising just how many businesses sign up for software that is incredibly hard to use and requires several hours worth of training per employee. To get the most from small business management software it should take around an hour for employees to get to grips with and from there they can build upon their knowledge.
• Can the software grow with your business? Whilst most businesses start off small there are a large number that do not stay small. With this in mind you need software that can handle a growing customer contacts database and will allow you to add employees as you hire them.
• Does the software offer you a free, no obligation trial? This is essential before you spend money signing up to any software application.

If the small business management software that you are interested in ticks all of these boxes you should think about taking up the trail offer. Then you can see what a difference it could make to your business.

PostHeaderIcon Business Competition Best Practices: Win Loss Research

Frequently I am asked “how do you get information about the competition?” Most people are surprised when I tell them that getting useful competitive intelligence is actually the easiest part of managing successful business competition. One of the best methods to gain valuable competitive intelligence is so simple, straightforward, and productive that I have put it on my list of Business Competition Best Practices: Win Loss Research.


The benefits that win loss research routinely delivers include:


o Increasing your rate of successful wins in competitive sales situations

o Enhancing your product management and development initiatives

o Reducing the level of uncertainty involved in sales forecasting

o Strengthening top and bottom line results for your business

o Improving the efficiency of your sales cycle process

o Setting the stage for future business growth


Win loss research is a succinct, guided discussion with decision makers and who have been involved in your recent win and loss sales decisions. The goal is to learn what key distinctions they saw between you and your competitors, the importance of those distinctions and the value they assigned to each competitor. While the focus of this research is on gaining insight into how your competitors operate and how you fare in comparison, it is inevitable that you also gain valuable customer information in the process.


Win Loss Research drills down beyond standard pricing issues and gets into territories such as: decision process, sales team approach and professionalism, company reputation, product attributes, service issues, and handling of proposals. Although pricing information is involved, it should not be the centerpiece of the research unless it becomes apparent that it really was the key issue that drove the decision. The goal of Win Loss Research is to provide you with competitive insight you can act upon – actionable competitive intelligence – for sales process improvement and better results.


Typically this research is conducted either over the telephone or in a face-to-face interview. The latter is more common in places and cultures where that is the preferred communication modality. Getting the results that you want out of Win Loss Research is a combination of art and science; art being the skill of the researcher in eliciting the intelligence that you need; science being the development of a research guide that facilitates the discovery of actionable competitive intelligence.


As with almost anything worth doing, focusing on Critical Success Factors (CSFs) increases the likelihood that you will get what you need. For win loss research, focusing on the following CSFs will greatly increase your likelihood of obtaining productive competitor intelligence:


1) Selecting the optimal mix of win and loss opportunities to research is a reasonably complex task which must be done correctly to ensure that you are gaining insight from the target markets that matter most.


2) Development of a stimulating research survey that operates as a guide rather than a questionnaire is the backbone to outstanding results.


3) Using trained researchers who are skilled at eliciting useful information will usually provide more actionable intelligence.


Perhaps not surprising, the tone and quality of the initial research request can make or break your ability to get robust participation.


A common pitfall among companies that report doing win loss research is that they have their employees, typically the sales representatives, perform the research. You do need to have your sales people find out what happened. This should precede Win Loss Research which goes beyond the limited conversation from your sales reps’ debriefing. However, if the problem emanates from the quality of your sales person’s professionalism, it is not likely that you will learn this critical piece of information unless you use other resources for your research. It defies human behavior to think that the customer will feel comfortable being candid with a sales rep who has not met their expectations or that the sales rep will be candid in passing along information that may be construed as unfavorable to them.


An extraordinary thing about win loss research is that any size or category of company should be able to implement this as an ongoing business practice and see steady gains in their customer acquisition and sales. This form of research is not particularly costly or difficult to do, yet it does take a certain willingness to expose yourself to news that may make you uncomfortable at times.


One of the most frequent comments our researchers hear is a compliment to our clients for taking the time to learn and improve from their experience. Once you establish a practice of doing win loss research routinely and take action on the results, your company will realize the benefits of implementing this business competition best practice.

PostHeaderIcon The Benefits of an International Business Company

An International Business Company , whether a Corporation or Limited Liability Company, is actually a legal entity that is formed outside of one’s home country. In fact, to conduct such a commercial enterprise it is necessary that the organization is chartered by the government of that particular country. It is actually creating a legal foreign “person”, whom you can control. Being the owner of the international business company, you can even open a bank account in that foreign country in the name of your organization. Moreover, as your international business company has the right to operate business in that foreign country and can even receive income.

In fact, with the advent of Internet, the popularity of these international business companies is ever increasing. The location and the distance of your international business company is no more a significant factor, as it used to be earlier. You can access and control such commercial enterprises from any part of the world with the help of an Internet server.

The following are some of the widely accepted benefits of an international business company:

You can even operate your business and hold your existing funds privately and securely, away from your legal enemies. In fact, you can hold all your assets in a safe and secure financial center out of your name, with an international business company. Simultaneously, you can also retain 100% control of the company’s assets. In case your legal enemies employ private investigators to discover your assets, it is very unlikely that they can find out anything about your international business company, especially if you have registered it with a different name.

Moreover, there is no need to have a social insurance number or social security number to open an international business company account is most of the offshore jurisdictions. The banker too, will not reveal your relationship with that particular bank as it is against their work ethics. Thereby, your legal enemies and their private investigators can never find any public record regarding your ownership of an international business company.

There are several offshore jurisdictions where international business companies and their privacies are taken very seriously. In fact, these countries are building their economy by offering themselves as a secure place where you can store your assets. The Island of Nevis, in the Caribbean Sea offers one of the strongest laws to protect the assets of an international business company.